How to assess the quality of your business definitions (by Mirjam Visscher)

In this article, data governance expert Mirjam Visscher provides details of how to improve your business definitions using a Definition Quality Indicator process. I have built business glossaries for companies who want to get a grip on the meaning of the words they use. I didn’t write the definitions by myself; I asked experts in the matter […]

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Operationalising Data Governance and BCBS239 – Interview with Taher Borsadwala

Initiatives like BCBS239 are a great starting point for making data governance operational and getting some core processes ‘baked in’ to the organisation. In this post, I interview Taher Borsadwala, to learn more about his experience of implementing and operationalising BCBS239.Dylan Jones: What is your background, how did you get started in the profession? Taher Borsadwala: I […]

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10 Reasons Why Data Quality and Data Governance Initiatives Fail

With her extensive experience in leading Data Quality and Governance initiatives in different domains, Purvi Ramchandani, Certified Information Management Professional Expert (CIMP-Ex), describes ten situations when Data Quality and Data Governance initiatives have a higher probability to fail:1. When the focus is on working in a reactive mode instead of a proactive modeAccording to a […]

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How to Achieve a Long-Term Data Governance Career: Nicola Askham Interview

In this interview, Nicola Askham, The Data Governance Coach, talks at length about her career in Data Governance. Nicola discusses how she has transitioned from being a permanent employee to running her own data governance practice as well as operating in both the commercial and public sector. There are lots of practical tips to note and you […]

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How to Mature Data Quality and Data Governance by Stealth – Interview with James Phare of Data to Value

Data Governance by Stealth How do you create traction with data governance and data quality when your organisation is wary of these initiatives due to past historical projects that didn’t live up to expectations? In this interview with James Phare of UK data management consultants, Data to Value, we learn how James helped a past employer […]

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4 Implementing an enterprise data quality initiative: Interview with Purvi Ramchandani

What is it like to lead a large data quality program in a large banking institution? In this interview I speak with Purvi Ramchandani, Data Quality Lead at Silicon Valley Bank to learn more about her experiences and progress in delivering an enterprise data quality initiative.Dylan: Can you briefly talk about Silicon Valley Bank and your […]

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1 Data Governance Definitions: The Catalogue of Terms

​What definition should you use to describe your data governance initiative? The vast majority of your organisation will be unfamiliar with the term data governance so it helps to create a definition that they can understand. Without a clear definition, you will struggle to communicate the benefit and value that your initiatives bring. Data Governance: List of […]

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1 How to create a successful Data Quality Centre of Excellence: Laura Sebastian-Coleman

In this interview, highly experienced Data Quality author and practitioner, Laura Sebastian-Coleman, provides a detailed account of her experiences in launching and growing a Data Quality Centre of Excellence (CoE) in a large organisation. Laura has appeared before on Data Quality Pro and is the author of ‘Measuring Data Quality for Ongoing Improvement: A Data Quality […]

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Tech Briefing: Data Governance – Beyond Definitions, into the Business Reality of Data

Data definitions are central to any data governance solution. At the same time data governance initiatives often struggle to drive real change as it is definitional and pure governance work fail to engage the business community. More often than not data quality and alignment issues are people issues and your data governance initiative will need to […]

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Creating a mature data quality strategy and culture: Interview with Eric Callmann of DigitalGlobe

​In this interview I speak with Eric Callmann, a highly experienced information quality and information management expert. Eric is currently leading the Quality program at DigitalGlobe, Inc and took time out to share some of the novel approaches to data quality that his company have adopted as well as tactics for data governance and maturing a […]

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Tech Briefing: How to Apply Lean Data Quality Management principles for smarter delivery of risk and compliance reporting

The traditional approach to delivering reporting and insight requirements often relies on well defined project lifecycle methodologies such as waterfall. This involves sequential stages such as achieving sponsorship, capturing requirements, solution design and implementation.  Whilst a waterfall process works well for projects where the needs are clear it may mean a longer time to market […]

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FREE Global Sourcebook for International Data Management: Featuring Graham Rhind

The Global Sourcebook (formerly The Global Source Book for Name and  Address Data Management) is an up to date resource containing an exhaustive library of  information relating to international data naming conventions all in one place. Maintained and published by Graham Rhind since 1994, it is now a free resource, supported by donations, sponsorship and advertising.

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Tech Briefing: A Pragmatic guide to BCBS239 compliance: inventorise, connect and control

  BCBS239 explicitly challenges the silo driven structure of firms today with clear requirements to bring a holistic enterprise understanding of risk data, risk data aggregation & reporting.  In the following Tech Briefing webinar recording, Data Governance expert Patrick Dewald of Diaku demonstrates how their innovative technological solution enables financial institutions to capture data aggregation building […]

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Daragh O Brien Interview : IGQIE 2014 and the latest EU Data Protection news

Daragh O Brien of Castlebridge Associates has been a regular contributor to Data Quality Pro expert articles over the years, specialising in Data Protection, Data Governance and Data Quality. This year marks the second anniversary of the Information Governance and Quality Ireland event that Daragh has been responsible for hosting. I recently caught up with […]

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How to successfully deliver a corporate data quality program – Sherry Michaels interview

What does it take to deliver a large, complex data quality initiative in a heavily regulated industry? How do you get senior leaders bought-in and data stewards empowered?

These are just some of insights shared by Sherry Michaels, currently Data Quality Program Manager for The Hartford, and a data quality leader for over a decade.

Sherry has 3 decades of insurance experience and talks openly about the practical techniques she has adopted to help mature data quality, data governance and data stewardship across her past projects.

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How to Improve Your Data Quality Assessment Process – featuring Laura Sebastian-Coleman

One of the outright experts on Data Quality Assessment is Laura Sebastian-Coleman, author of ‘Measuring Data Quality for Ongoing Improvement : A Data Quality Assessment Framework’.

In this interview she goes into a huge amount of depth on how to improvement measurement and assessment during data quality projects, hope you find it useful.

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How to Design, Build and Execute a Data Governance Framework; interview with Guy Harvey

One of the most rewarding aspects of running Data Quality Pro is getting to meet practitioners who are maturing their organisational approach to data quality and data governance. 

It’s particularly rewarding when we meet practitioners who are achieving these objectives in the not-for-profit sector as in the case of our latest interview with Guy Harvey, a data governance practitioner who has been helping Sanctuary Housing roll out an entire data governance framework.

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How to Create a Business Focused Data Quality Assessment

Showing the results of a data quality assessment can be a critical activity for engaging the business in positive action. However, your efforts can be thwarted if you adopt the wrong approach.

How can you create a data quality assessment that grabs the attention of the business and engages them into taking the right path forward?

Check out this webinar playback and find out.

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How to Align Data Quality and Data Governance – The Mark Allen interview

As organisations mature they invariably wish to extend the reach of their data quality and data governance initiatives but how can they do this effectively? How can they ensure that there is no overlap and that everyone is focused on the same goal? 

In this interview with expert Mark Allen we explore how various business and IT alignment issues impact ability to successfully execute enterprise data governance and data quality programs. Mark also provides insights for how to address these alignment issues.

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Tech Briefing: Diaku Axon – Data Governance and Knowledge Management Solution

Diaku Axon is a web-based collaborative solution for enabling Data Governance and Knowledge Management across the entire organisation. In this Data Quality Pro tech briefing Diaku director Patrick Dewald provides a 30 minute introduction to the data governance approach of Diaku and how Axon helps in a range of governance, compliance and knowledge management scenarios. Please […]

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1 How to Apply MDM to Policy Management, interview with FX Nicolas of Semarchy

Data policy management often a scattered and disjointed affair with no real cohesion taking place around the organisation but Master Data Management (MDM) help?

What does MDM offer in terms of improved governance, compliance security and control?

In this interview Francois-Xavier (FX) of the “Evolutionary MDM” suppliers Semarchy, shares some insights into how MDM can help with policy management, he also dispels some of the myths surrounding MDM and data governance.

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Exploding the Myth of “Data is an Asset”

“Data is an Asset” is one of those terms that frequently gets bandied around within management circles but is there a reality gap between intent and execution?

In this guest post from expert panellist and director of Diaku, Patrick Dewald, we get an insiders view on some of the myths and paradoxes of data strategy. Patrick also shares  insights on where organisations possibly need to refocus their efforts.


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Beyond Data Governance: Discussing the Evolution of Data Governance, featuring Patrick Dewald and Darius Clayton of Diaku

What is it like to deliver data governance capabilities into large organisations on the front-line and what should organisations be doing to go beyond Data Governance?

These are just some of the topics I put to Data Governance practitioners Patrick Dewald and Darius Clayton. They form part of the team at Diaku, a company that specialises in Data Governance services but who have also been winning praise for their innovative Axon Data Governance software.

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How to Create a Data Quality Firewall and Data Quality SLA

How do you prevent poor levels of supplier data quality impacting your organisation?

The answer is through the creation of a robust Data Quality Firewall and ongoing Data Quality SLA process. This post creates a blueprint for creating your own data quality firewall and ensuring your data quality SLA provides certified, high quality data throughout your organisation.

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Clive Humby Interview: Big Data in the Retail Sector

In this interview with Data Quality Pro at the recent Visual Retail Analytics forum hosted by Atheon Analytics, Clive Humby covers topics including the sectors benefiting most from Big Data, the issues surrounding individual data privacy, access to governmental data, changing retail business models and how retailers are working with Big Data today.​​

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2 How to Use Data Migration as a Springboard for Ongoing Data Quality Management, with Bryn Davies

Bryn Davies of Infoblueprint, a South African consultancy ​specialising in Data Quality, Governance and Data Migration services, provides a range of tips for helping project teams to “bed down” data quality and governance capabilities that are sustained long after the migration is completed.

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How to Improve Healthcare Data Quality Through Policy and Procedure Management

One of the single most common root-causes of poor information quality is outdated documentation and a lack of governance in the way policies and procedures are managed.

Nowhere is this more critical than in the healthcare sector.

In this interview I speak to Ellis Pratt, ranked the most influential blogger on technical communication in Europe and author/editor of ‘How to Write Instructions‘ and ‘Trends in Technical Communication‘.

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Modelling for Master Data Management: Expert interview with John Owens

Master Data Management (MDM) has rapidly become one of the most in-demand skills within the data management industry.

One of the core skills that practitioners require to deliver MDM is the ability to construct and manage a variety of data and functional models.

To help members understand the techniques involved I recently interviewed international modelling expert John Owens of Integrated Modeling Method.

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Dilbert On Going The Extra Data Quality Mile

I love this recent strip from Dilbert because it sums up where so many companies are failing with their data quality right now. They’re creating good quality data, they have governance in place and stewards in abundance but where they’re not hitting the mark is at the point of information consumption.Going the extra data quality […]

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IQCP Study Guide: Data Migration Resources To Download And Study

The IQCP Study Guide includes a requirement to study topics on Data Migration (see pg. 27) under the Information Management category so this post provides practical resources that should help with your IQCP preparation.

The resources listed in the study guide list a few examples but there are lots more available and some of the ones listed are a little out of date. I thought it would help to expand that section with some additional reading.

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Data Quality Risk Management: Alex Borek shares practical techniques from TIRM

Poor data quality poses a major risk to every organisation but how do we measure those risks and take appropriate actions? In this interview we speak with Alexander Borek, Doctoral Researcher and Lead Developer of TIRM at the University of Cambridge. Alexander and his team have created a comprehensive approach that enables coordinated activities to direct and control an organization […]

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How Create a Data Quality Strategy Without Cookie-Cutting

With so many books, articles and case studies available on the subject of data quality it is easy to to “cookie-cut” past strategies or frameworks and adopt them as your own. 

In this article, I want to explain why that is not necessarily the best approach and what you can do to create the perfect strategy for attaining data quality goals specific to your organisation.

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The Soft Skills Of A Data Governance Consultant: Featuring Nicola Askham, Data Governance Coach

What does it take to consult on data governance at a senior level? What innate skills and abilities do you need to help shape the data governance direction of large, complex organisations? One of the UK’s most respected (and sought after) data governance experts, Nicola Askham, took time out to answer my questions on the softer […]

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How to Deliver Enterprise Data Quality Management: The Jay Zaidi Interview

What does it take to deliver an holistic enterprise data quality solution across one of the world’s largest and most data intensive organisations?

In this detailed interview, Jay Zaidi provides a huge amount of practical, actionable advice for anyone looking to take their data quality initiative to the wider organisation. 

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Jill Dyché Shares 3 Tips For Data Governance Consultants That Wish To Go Solo

I recently interviewed Jill Dyché (see Jill Dyché Interview: Data Governance and Data Quality Advice for Practitioners and Leaders). It was a great experience to finally meet her away from the virtual world we normally frequent. As ever Jill imparted knowledge and wisdom with effortless ease but one of the questions I most wanted to ask came […]

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Jill Dyché Interview: Data Governance and Data Quality Advice for Practitioners and Leaders

When should you enlist an executive sponsor for your Data Governance initiative? What are the 3 things you must focus on when launching your own personal Data Governance business? What’s the difference between a framework and a strategy?

Jill Dyché kindly took time out from her busy conference schedule to answer these and many other questions that are commonly asked by members. 

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Framework for Corporate Data Quality Management Created by EFQM and University of St. Gallen

Data quality framework implementation is one of the very first tasks most organisations undertake when piecing together their data quality strategy. In decades past this could be a real challenge given the dearth of expert materials available. Step forward to today and we have the opposite problem, there is so much choice of available frameworks and […]

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Featured Member: Mark van der Linden, Oil and Gas Data Quality Specialist, Alberta, Canada

​In this featured member interview we speak with Mark van der Linden, an oil and gas data quality specialist based in Calgary, Canada.

Mark has a wide experience of delivering data quality innovations and initiatives within the utilities industry having created products and delivered services. 

At present Mark is building a specialist data quality and MDM practice in Canada.

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When Is It Impossible To Practice Root-Cause Data Quality Defect Prevention?

If you read the articles, webinars and interviews on Data Quality Pro regularly then you’ll know that root-cause prevention of data defects is by far the best outcome and something our expert contributors preach relentlessly. But what about those situations when this simply isn’t feasible? Data Quality Root-Cause Prevention – Prevented by Contracts This post […]

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Creating a Data Quality Business: Moving from employee to entrepeneur, Wayne Wiggins interview – Data Quality Pro

Ever wanted to make the leap from working in a safe, stable salary position to the fear, risk and excitement of running your own data quality business?

In this session, long-time Data Quality Pro member, Wayne Wiggins, former head of Information Quality at Royal Bank of Scotland and former Director of Data Sourcing and Data Quality at Deutsche Bank talks about his switch from permanent employment to that of data quality business owner.

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How To Make Data Quality Sound Interesting by Richard White

Do your workplace peers and seniors glaze over when you discuss the merits of your data quality skills? Do you secretly cringe at the thought of having to network for new data quality clients at trade events or online? 

Richard White, resident Data Quality Pro business coach and all-round business development guru provides some practical advice for anyone looking to sharpen those data quality introductions.

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Know Your Data! Data Modelling tips from William Sharp

In this guest post William Sharp of The Data Quality Chronicle provides some practical advice for leveraging data modelling at the outset of a data quality activity. In today’s world of increasing feature sets it is easy to become bedazzled by the latest instalment of new functionality. Data quality software is no different than other enterprise applications […]

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Lean Techniques for Data Quality Management: Little’s Law

In this article we look at another Lean tool that works perfectly with data quality improvement initiatives: Little’s Law.

This simple tool enables us to calculate the lead time for a business service. This in turn allows us to quickly identify areas where effective data quality management will help us deliver faster services, reduce costs and most importantly – delight customers.

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Lean techniques for Data Quality Improvement: Time Value Traps

Many of you will no doubt be aware that organisations that adopt Lean initiatives can witness a dramatic effect on the reduction of waste in their business but Lean can also provide a major advantage to your data quality initiatives too.

In this article, the first in an ongoing series, we provide details of a Lean technique that can help you rapidly identify areas ripe for improvement.

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10 (Uncomfortable) Questions for your Data Quality Technology Vendor

Considering a new purchase of data quality technology but don’t know what you should you really be asking of your data quality technology provider?

The following list provides a range of questions that go beyond the typical requests you would have around product features, they may help you dig deeper and gather insight around important areas such as customer loyalty, long-term strategy, competitive positioning and quality of service.

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Asset Data Quality Management in the Rail Industry, Expert Interview with Ian Rush of Network Rail

How would you manage data quality for a national rail infrastructure? 

Expert panelist Ian Rush has been focused on that exact challenge at Network Rail, the company that owns and operates the UK rail network.

Ian provides a fascinating insight into the techniques he and his team are applying across a large, complex and mission-critical set of data assets.

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1 Business Systems Modelling: Function Modelling (Tutorial 1) by John Owens

It may come as no surprise to many that when we find defective data we often find poorly designed business functions. To create long-term data quality health it is imperative that every business understands the functions it should be performing as opposed to the functions and processes it is currently delivering. Our aim with this tutorial series […]

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Transitioning to Enterprise MDM: The Change Management Process

Transitioning to Enterprise MDM: The Change Management Processby Mike FergusonIn this detailed article by Mike Ferguson of Intelligent Business Strategies we learn one of the more overlooked disciplines that is pivotal to MDM success – change management.As an analyst and consultant, Mike specialises in business intelligence and enterprise business integration. With over 28 years of […]

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How to deliver £600,000,000 of Data Quality Benefits: Interview with Nigel Turner

Nigel is a renowned UK based data quality expert and leader. Whilst working for BT, he led a data quality team that delivered over half a billion pounds of data quality benefits.

This is the first in a series of interviews we will be covering with Nigel, discovering what it takes to lead and deliver data quality initiatives at the very highest level.

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The Data Zoo by Julian Schwarzenbach

​The Data Zooby Julian SchwarzenbachHow do personality and behaviour impact the success of your data quality project? In this feature, expert panelist and active community member Julian Schwarzenbach of Data and Process Advantage publishes an excellent white paper covering his popular series on different data behaviours and how they can impact data quality – the data […]

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How to Cost-Effectively Satisfy UK FSA Requirements for Single Customer View

How to Cost-Effectively Satisfy UK FSA Requirements for Single Customer View by Ken O’Connor The UK Financial Services Authority have recently implemented a new policy that affects many UK financial institutions. The policy relates to the implementation of a “Single Customer View” (SCV) requirement for certain organisations that fall within their guidelines. In this post […]

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Expert Interview With Phil Simon, Author of Why New Systems Fail and The Next Wave of Technologies

In this article I interview Phil Simon, a popular author, blogger and consultant who writes regularly on the subject of emerging technologies, data quality, data migration and a range of associated topics.

Phil blogs at where you can read extracts from The Next Wave of TechnologiesWhy New Systems Fail and The Age of the Platform.

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Business Systems Modelling: Data Structure Modelling (Tutorial 2) by John Owens

A poorly designed data model can cause major data quality issues when the final information system is launched. In the second part of his expert modelling series, John Owens provides another detailed tutorial that explains the core techniques of effective data structure modelling as found in his Integrated Modelling Method (IMM). If you missed the first tutorial, check […]

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Getting Buy-in For Data Quality With Guest Expert Ed Wrazen

One of the most common questions we hear in the data quality profession revolves around convincing sponsors and leaders to act on data quality – but how do we actually achieve this?

In this 60 minute interview and presentation, Data Quality Pro expert panelist Ed Wrazen (of Trillium Software) provides a range of tactics to help you create a business case and justification for data quality investment.

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Data Quality Rules Tutorial 1 of 4: Attribute Domain Constraints by Arkady Maydanchik

Arkady Maydanchik provides practical tips for managing domain data quality rules for attributesData Quality Rules Tutorial 1 of 4: Attribute Domain Constraints Data Quality Assessment by Arkady Maydanchik by Arkady MaydanchikIn this tutorial, Arkady Maydanchik provides an overview of the 5 categories of data quality rules as covered in his Data Quality Assessment book. He […]

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IQM-CMM: Information Quality Management Capability Maturity Model with Saša Baškarada

IQM-CMM: Information Quality Management Capability Maturity Model” by Saša Baškarada has been published by the German Association for Information and Data Quality.

Dr.Baškarada has an extensive background in the field of information and data quality so I recently caught up with him to find out more about his goals for the book and how he feels it will benefit organisations on their information quality journey.

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Identifying Duplicate Customer Records: An MDM Case Study With Dalton Cervo of Sun Microsystems

In any MDM initiative duplicate records will present a major challenge but when an organisation attempts to consolidate 800+ systems into a single customer hub the challenge is made all the greater.

We recently caught up with Dalton Cervo, Customer Data Quality Lead at Sun, to learn how his organisation is tackling an MDM initiative of this scale.

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Data Quality Best-Practice for Data Migration, Featuring John Morris

Data migration projects have an extremely high failure rate and one of the principal causes is a lack of effective data quality management across all aspects of the project.

To help members reverse the trend of project failure we have enlisted the support of John Morris, author of Practical Data Migration and creator of the PDMv2 Data Migration Methodology, the only industry standard methodology for data migration currently available. John also provides great advice via his BCS Blog.

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DEBATE: Is Data Cleansing a Reality for the Data-Driven Business?

For every practitioner who has witnessed the benefits of data defect reduction via cleansing technology there are those who view cleansing to be firmly outside the scope of best-practice data quality management.

In this debate, we provide the case for and against data cleansing and encourage readers to share their experiences and views on this thorny topic.

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7 Simple, Low Cost Ways to Improve Data Quality in Data Entry

One of the single biggest causes of data defects in any organisation is poor quality information entered at the start of the information chain via data entry interfaces.

This article provides some simple, practical and cheap techniques to dramatically improve the data quality of human entered information.

Thanks to Henrik Sørensen for contributing to this feature.

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2 How to Create a Compelling Data Quality Business Case

In a past IAIDQ/UALR salary survey one of the biggest issues cited was the ability to demonstrate the value of data quality. This typically involves a business case that attempts to convince sponsors that the benefits of your data quality efforts will outweigh the costs incurred.

This is a big area and one article isn’t going to come close to tackling this subject but in the spirit of continuous improvement I wanted to share some techniques that may just help tip that next business case in your favour.

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New Zealand Ministry of Justice Data Quality Framework

Mandy Mackay provides the New Zealand Ministry of Justice Data Quality Framework and a detailed account of how they developed it.New Zealand Ministry of Justice Data Quality Framework+ interview with Mandy MackayCreating a data quality framework is an admirable achievement for any organisation and witnessing its implementation with immediate benefits gained is a major milestone […]

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Interview with Danette McGilvray, Author of Executing Data Quality Projects

Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information (TM) By Danette McGilvray In this article I talk with Danette McGilvray of Granite Falls and author of Executing Data Quality Projects. Danette is a highly experienced practitioner, trainer and author of data and information quality. Danette provides a range of insights including […]

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Introduction to Guerilla Data Governance: An interview with Mike Meier

In this, our continuing series of articles relating to data governance, we speak with data governance and data quality expert Mike Meier.

Mike has formulated an approach he terms “Guerilla Data Governance” and regularly presents at his blog and industry events his experiences of improving data governance without executive backing, budget and dedicated resources.

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Necessity of Conceptual Data Modeling for Information Quality by Pete Stiglich

The ability to correctly identify the business entities and the way we want to model those relationships is pivotal to good information quality. Most organisations opt for physical modeling and create application specific schemas that often lack the high-level vision for how the business really needs to utilise its data.

In this post, senior consultant at EWSolutions, Pete Stiglich, presents an excellent account of the importance of Conceptual Data Modeling on ensuring information quality.

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The Data Governance Imperative: Steve Sarsfield Interview

If you are active within the data quality and data governance community then chances are you will have come across Steve Sarsfield and his excellent Data Governance and Data Quality Insider blog.

Steve has also published an excellent book, aptly titled “The Data Governance Imperative” so I caught up with him to find out more about some of the topics in the book and to pose some of the many questions organisations face when launching data governance initiatives.

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Integrated Modelling Method: An Introduction with John Owens


In this post we speak to John Owens, the creator of the Integrated Modelling Method (IMM), a framework that combines all the modelling techniques that are so often lacking in organisations that are looking to improve data quality.

We recently caught up with John to find out more about his distinctive approach to modelling and how it can provide benefits to our goals of high quality information.

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2 Data Profiling for Beginners with Talend Open Profiler: Data Quality Tutorial

​In this feature we show you how to create a data profiling process by creating a tutorial that combines:

  • Free database, free data profiling tool and free pattern analysis tools from Talend, Oracle and Data Quality Pro
  • A sample data set in various formats from a real life property database
  • A full 21 page tutorial with step-by-step instructions and worked examples that are suitable for all abilities
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Misconceptions of Data Quality on Data Migration Projects, Featuring John Morris

Data migration projects have an extremely high failure rate and one of the principal causes is a lack of effective data quality management across all aspects of the project.

To help members reverse the trend of project failure we have enlisted the support of John Morris, author of Practical Data Migration, creator of the PDMv2 Data Migration Methodology, the only industry standard methodology for data migration currently available.

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